Frequently Asked Questions
What are the term and conditions for my rental?
Attached are the terms and conditions. It is assumed that you have read and agreed to these terms and conditions once you have agreed to the rental.
What information is needed to start a rental?
The following information is necessary to create an account and reserve your equipment:
- Driver's license
- Credit card for deposit
- Contact information (phone number and email)
- Business information (optional)
Why do you need my driver’s license and credit card?
Our equipment is insured for theft, and the insurance company requires a driver's license and a credit card deposit for coverage.
How does the deposit work?
Your credit card is pre-authorized for a deposit before the equipment is delivered. Only a pre-authorization, not a charge. The deposit is removed once the invoice has been payed.
Are there any other rental fees?
No hidden fees. Your invoice will only include the rental charge, delivery charge, pick up charge, and tax. Equipment is to be returned in the same condition in which it arrived (clean, full fuel, in good working order). If necessary, cleaning and damage charges will be discussed with you prior to invoicing. A fuel charge equal to $1.30 /L will be applied if equipment is returned without a full tank.
I was charged the wrong amount; who do I contact?
If you were not charged the exact amount listed on the invoice, please don’t hesitate to call or email us.
There is an error on the invoice; who do I contact?
If there is an error with any of the information or pricing on the invoice, please don’t hesitate to call or email us.
Do you deliver to dock level?
No, we only delivery to ground level.
Will the equipment fit through a door?
It is your responsibility to confirm the dimensions of the equipment being delivered, and make sure it will be able to access the necessary location. All deliveries will be to ground level only, we do not deliver to dock level.
I will be renting for a long period of time; how will I be charged?
You will be billed every 4-weeks.
I want to give the equipment back early; what should I do?
It is your responsibility to contact us once you are done using the equipment. You will be billed up until the time you contact us to pick-up the equipment.
I want to keep my equipment longer; what should I do?
You will be billed every 4-weeks for your rental until you contact us to pick-up the equipment. It is your responsibility to contact us once you are done using the equipment.
How does invoicing work?
It is your responsibility to contact us once you are done using the equipment. Once the equipment is picked up, the invoice will be sent to your email. Your credit card will then be charged the amount on the invoice, unless another payment method has been confirmed. If you have a long-term rental, you will be billed every 4-weeks.
What happens if the equipment gets damaged?
Stop using the equipment and contact us immediately after the damage occurs. We will advise you as to what next steps to take. We do not provide Damage Insurance to limit the amount of extra fees our customers have to pay. Customers are liable for any damage to the equipment they rent. The damage will be evaluated and charges will be discussed with you prior to invoicing.
Do you provide insurance?
We do not provide Damage Insurance to limit the amount of extra fees our customers have to pay. Customers are responsible to maintain the equipment in a safe working manner and are liable for any damage to the equipment they rent. The damage will be evaluated and charges will be discussed with you prior to invoicing.
What if I did not use the equipment?
Our rental rates are charged rain or shine. It is your responsibility to contact us once you are done using the equipment. You will be billed up until the time you contact us to pick-up the equipment.
Fuel charge?
A fuel charge equal to $1.30 /L will be applied to your invoice if equipment is returned without a full tank.
Key Charge?
A key charge of $25 will be applied to your invoice in the event the key for a piece of equipment is not returned.
How can I pay with another method?
If you don't want to pay invoices with your credit card, please let us know before the invoice is issued. Otherwise, we will charge invoices to the credit card used for the deposit. If your credit card is charged, a full refund will be issued once another form of payment is received.
If you wish to pay with cash, please drop off the cash in the mail slot of our store location. Cheques can be dropped off at our store as well, or mailed to the address provided on the invoice. E-transfers can be sent to info@novarentals.ca. It is your responsibility to drop off or send any payments.
What payment methods do you offer?
We take credit, cash, cheques and e-transfers, but credit cards are our primary method of payment. If you don't want to pay invoices with your credit card, please let us know before the invoice is issued. Otherwise, we will charge invoices to the credit card used for the deposit. If your credit card is charged, a full refund will be issued once another form of payment is received.
If you wish to pay with cash, please drop off the cash in the mail slot of our store location. Cheques can be dropped off at our store as well, or mailed to the address provided on the invoice. E-transfers can be sent to info@novarentals.ca. It is your responsibility to drop off or send any payments.
Where can I find more information about the equipment I’m renting?
We can only suggest equipment based on the information that is given, but it is your responsibility to read through the specifications of the equipment you are renting. Each of our products have a DETAIL button that takes you to the product website, where you can find detailed specifications and dimensions.
This equipment won’t do the job, what should I do?
If the equipment we provided won't be sufficient to complete your job, please contact us immediately (within 24 hours from the start of the rental). This way our team can offer a replacement, possibly free of charge, that might suit the job better. If you contact us after this 24-hours period, you will be charged the full amount for your rental.
We can only suggest equipment based on the information that is given, but it is your responsibility to read through the specifications of the equipment you are renting. Each of our products have a DETAIL button that takes you to the product website, where you can find detailed specifications and dimensions.
Can you re-locate the equipment I rented?
Yes, we can re-locate your rented equipment. Please contact us for pricing.
Where do you deliver to?
Everywhere in the GTA and beyond. Please contact us for more information and pricing.
How much do you charge for delivery to … ?
Our delivery and pick-up prices are based on the distance from our store. Please contact us for a quote.
What are the term and conditions for my rental?
Attached are the terms and conditions. It is assumed that you have read and agreed to these terms and conditions once you have agreed to the rental.
What information is needed to start a rental?
The following information is necessary to create an account and reserve your equipment:
- Driver's license
- Credit card for deposit
- Contact information (phone number and email)
- Business information (optional)
Why do you need my driver’s license and credit card?
Our equipment is insured for theft, and the insurance company requires a driver's license and a credit card deposit for coverage.
How does the deposit work?
Your credit card is pre-authorized for a deposit before the equipment is delivered. Only a pre-authorization, not a charge. The deposit is removed once the invoice has been payed.
Are there any other rental fees?
No hidden fees. Your invoice will only include the rental charge, delivery charge, pick up charge, and tax. Equipment is to be returned in the same condition in which it arrived (clean, full fuel, in good working order). If necessary, cleaning and damage charges will be discussed with you prior to invoicing. A fuel charge equal to $1.30 /L will be applied if equipment is returned without a full tank.
I was charged the wrong amount; who do I contact?
If you were not charged the exact amount listed on the invoice, please don’t hesitate to call or email us.
There is an error on the invoice; who do I contact?
If there is an error with any of the information or pricing on the invoice, please don’t hesitate to call or email us.
Do you deliver to dock level?
No, we only delivery to ground level.
Will the equipment fit through a door?
It is your responsibility to confirm the dimensions of the equipment being delivered, and make sure it will be able to access the necessary location. All deliveries will be to ground level only, we do not deliver to dock level.
I will be renting for a long period of time; how will I be charged?
You will be billed every 4-weeks.
I want to give the equipment back early; what should I do?
It is your responsibility to contact us once you are done using the equipment. You will be billed up until the time you contact us to pick-up the equipment.
I want to keep my equipment longer; what should I do?
You will be billed every 4-weeks for your rental until you contact us to pick-up the equipment. It is your responsibility to contact us once you are done using the equipment.
How does invoicing work?
It is your responsibility to contact us once you are done using the equipment. Once the equipment is picked up, the invoice will be sent to your email. Your credit card will then be charged the amount on the invoice, unless another payment method has been confirmed. If you have a long-term rental, you will be billed every 4-weeks.
What happens if the equipment gets damaged?
Stop using the equipment and contact us immediately after the damage occurs. We will advise you as to what next steps to take. We do not provide Damage Insurance to limit the amount of extra fees our customers have to pay. Customers are liable for any damage to the equipment they rent. The damage will be evaluated and charges will be discussed with you prior to invoicing.
Do you provide insurance?
We do not provide Damage Insurance to limit the amount of extra fees our customers have to pay. Customers are responsible to maintain the equipment in a safe working manner and are liable for any damage to the equipment they rent. The damage will be evaluated and charges will be discussed with you prior to invoicing.
What if I did not use the equipment?
Our rental rates are charged rain or shine. It is your responsibility to contact us once you are done using the equipment. You will be billed up until the time you contact us to pick-up the equipment.
Fuel charge?
A fuel charge equal to $1.30 /L will be applied to your invoice if equipment is returned without a full tank.
Key Charge?
A key charge of $25 will be applied to your invoice in the event the key for a piece of equipment is not returned.
How can I pay with another method?
If you don't want to pay invoices with your credit card, please let us know before the invoice is issued. Otherwise, we will charge invoices to the credit card used for the deposit. If your credit card is charged, a full refund will be issued once another form of payment is received.
If you wish to pay with cash, please drop off the cash in the mail slot of our store location. Cheques can be dropped off at our store as well, or mailed to the address provided on the invoice. E-transfers can be sent to info@novarentals.ca. It is your responsibility to drop off or send any payments.
What payment methods do you offer?
We take credit, cash, cheques and e-transfers, but credit cards are our primary method of payment. If you don't want to pay invoices with your credit card, please let us know before the invoice is issued. Otherwise, we will charge invoices to the credit card used for the deposit. If your credit card is charged, a full refund will be issued once another form of payment is received.
If you wish to pay with cash, please drop off the cash in the mail slot of our store location. Cheques can be dropped off at our store as well, or mailed to the address provided on the invoice. E-transfers can be sent to info@novarentals.ca. It is your responsibility to drop off or send any payments.
Where can I find more information about the equipment I’m renting?
We can only suggest equipment based on the information that is given, but it is your responsibility to read through the specifications of the equipment you are renting. Each of our products have a DETAIL button that takes you to the product website, where you can find detailed specifications and dimensions.
This equipment won’t do the job, what should I do?
If the equipment we provided won't be sufficient to complete your job, please contact us immediately (within 24 hours from the start of the rental). This way our team can offer a replacement, possibly free of charge, that might suit the job better. If you contact us after this 24-hours period, you will be charged the full amount for your rental.
We can only suggest equipment based on the information that is given, but it is your responsibility to read through the specifications of the equipment you are renting. Each of our products have a DETAIL button that takes you to the product website, where you can find detailed specifications and dimensions.
Can you re-locate the equipment I rented?
Yes, we can re-locate your rented equipment. Please contact us for pricing.
Where do you deliver to?
Everywhere in the GTA and beyond. Please contact us for more information and pricing.
How much do you charge for delivery to … ?
Our delivery and pick-up prices are based on the distance from our store. Please contact us for a quote.